Last Updated: [Insert Date]

Welcome to Brooks Sports! These Terms and Conditions govern your use of our website salesportsbrooks.com and all purchases made through it. By accessing our site and making purchases, you agree to these terms.

1. Our Customers

Brooks Sports caters to performance-driven athletes worldwide who seek high-quality running gear and activewear. Our products are designed for runners and active individuals who value technical excellence in:

  • Running and walking footwear
  • Performance apparel for men and women
  • Specialized athletic accessories

2. Website Use

2.1 Access and Eligibility

You must be at least 18 years old or have parental consent to use our website. We reserve the right to refuse service to anyone for any reason at any time.

2.2 Accuracy of Information

We strive for accuracy in all product descriptions and pricing information but cannot guarantee all information is error-free. We reserve the right to correct any errors and to update information at any time.

2.3 Intellectual Property

All content on this website, including text, graphics, logos, and images, is the property of Brooks Sports and protected by intellectual property laws. Unauthorized use is prohibited.

3. Products and Services

3.1 Product Availability

We specialize in:

  • Performance running shoes (Road and Trail)
  • Technical athletic apparel (Men’s and Women’s)
  • Specialized running accessories (Headwear, Socks)

All products are subject to availability. We may limit quantities and discontinue products at any time.

3.2 Product Limitations

For hygiene reasons, we cannot accept returns on socks and certain intimate apparel unless defective.

4. Orders and Payments

4.1 Order Process

Your order represents an offer to purchase which we accept by processing payment and preparing for shipment. We process orders within 1-2 business days (excluding weekends and holidays).

4.2 Payment Methods

We accept:

  • Visa
  • MasterCard
  • JCB
  • PayPal

You represent that your payment information is accurate and that you are authorized to use the payment method.

4.3 Pricing

All prices are in USD. We reserve the right to adjust prices at any time, but changes will not affect accepted orders.

5. Shipping Policy

5.1 Shipping Options

We offer two shipping methods:

  1. Standard Shipping ($12.95) – via DHL or FedEx (10-15 business days after shipment)
  2. Free Shipping – via EMS for orders over $50 (15-25 business days after shipment)

5.2 Delivery Areas

We ship globally except to some Asian countries and remote areas. Delivery times are estimates and may vary due to customs processing.

5.3 Shipping Limitations

We are not responsible for delays caused by customs, weather, or other unforeseen circumstances beyond our control.

6. Returns and Exchanges

6.1 Return Policy

We accept returns within 15 days of delivery for most products (excluding socks and certain intimate apparel unless defective). Items must be:

  • Unused and unworn
  • In original packaging with tags attached

6.2 Return Process

  1. Email [email protected] within 15 days with “Return/Exchange Request” in the subject
  2. Include order number, items, reason, and preference (refund/exchange)
  3. Wait for our RMA number and instructions
  4. Ship to: Brooks Sports Returns, 2699 Nelm Street, Washington, US 20200

6.3 Refunds

Refunds are issued to your original payment method within 7-10 business days after we receive your return. Original shipping fees are non-refundable unless the return is due to our error.

6.4 Exchanges

Exchanges are subject to product availability. You are responsible for any price differences and shipping costs for the new item.

7. Customer Responsibilities

  • Provide accurate shipping and payment information
  • Inspect products upon delivery and report any issues immediately
  • Follow care instructions for products
  • Use products as intended (running gear for athletic purposes)

8. Limitations of Liability

Brooks Sports shall not be liable for any indirect, incidental, or consequential damages arising from product use or website access. Our total liability for any claim related to these terms shall not exceed the purchase price of the product in question.

9. Performance Guarantee

We stand behind our products. If you experience performance issues outside the return window, contact us at [email protected] – we’ll work to find a solution.

10. Changes to Terms

We may update these terms at any time. The current version will always be posted on our website with the effective date.

11. Contact Us

For questions about these Terms and Conditions, contact:

Brooks Sports Customer Service
Email: [email protected]
Address: 2699 Nelm Street, Washington, US 20200