FAQ

We specialize in high-performance running and activewear including running shoes (road and trail), walking shoes, athletic socks, and activewear for both men and women. Our product line is designed specifically for athletes and fitness enthusiasts who demand quality gear for their active lifestyle.

Our running shoes are categorized by activity type (road running vs. trail running) and performance needs. Consider your typical running surface, distance, and personal fit preferences. For specialized advice, please contact our customer service team at [email protected].

Absolutely! While our gear is performance-oriented, we offer options for all fitness levels from beginner walkers to competitive runners. Our walking shoes and entry-level running models are perfect for those starting their fitness journey.

We accept Visa, MasterCard, JCB, and PayPal for secure online payments. All transactions are encrypted for your security.

Yes, we use industry-standard SSL encryption to protect all payment information. We never store your complete payment details on our servers.

Orders are processed quickly (within 1-2 business days), so please contact us immediately at [email protected] if you need to make changes. We’ll do our best to accommodate your request before shipment.

We offer two convenient shipping methods:
Standard Shipping ($12.95): Via DHL or FedEx, delivered in 10-15 business days after dispatch.
Free Shipping: For orders over $50 via EMS, delivered in 15-25 business days after dispatch.

We process all orders within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Yes! We ship to most countries worldwide (excluding some remote areas in Asia and other regions). Duties and taxes are calculated at checkout for most destinations, so there are no surprise fees upon delivery.

Once your order ships, you’ll receive an email with tracking information. You can use this to monitor your package’s progress through our shipping partners’ websites (DHL, FedEx, or EMS depending on your selected shipping method).

We offer hassle-free returns within 15 days of receiving your order. Items must be unused and in original condition with all tags attached. Please contact our customer service team at [email protected] to initiate a return.

Customers are responsible for return shipping costs unless the return is due to our error or defective merchandise. We recommend using a trackable shipping method for returns.

Once we receive your return, please allow 5-7 business days for processing. Refunds will be issued to your original payment method.

Our dedicated customer service team is available via email at [email protected]. We typically respond within 24 hours during business days.

No, you can check out as a guest. However, creating an account allows you to track orders more easily and saves your information for future purchases.

Click “Forgot Password” on the login page and follow the instructions to reset your password via email.